Any good that is ordered especially on your behalf by your request or designed/ manufactured on your behalf is a special order. Please see our general Terms & Conditions on the FAQ page of our website. Eclectic Cool Limited can amend the Terms & Conditions from time to time and reserves the final decision in case of any dispute.
Special orders and custom made items are unable to be returned, exchanged, credited or refunded.
Eclectic Cool will not accept claims for: Damage resulting from storage by the customer or by Eclectic Cool on behalf of the customer; Damage resulting from accident, alteration or misuse after delivery;Textile fade or wear under normal use; Dissatisfaction with colour, grain, veining or texture of wood, marble and leather because of natural variations over which Eclectic Cool has no control.
Products that are faulty or have been wrongly described may be exchanged, repaired or credited within 14 days. Eclectic Cool must be informed immediately upon delivery if there is any discrepancy. Goods must be returned in their original packaging, unused/ in their original condition. A copy of your original invoice receipt will be required for all credit, exchange and warranty repair requests.
In the event that this agreement for custom made items or special orders shall be cancelled, then a minimum fee of 10% of the contract prices shall be payable on cancellation, provided that the manufacture/ordering of the goods has not commenced and that no expenditure or expense has been incurred by Eclectic Cool Limited. When production of the goods/ordering of the goods has commenced at the time of cancellation, then the client shall be liable for the payment of the costs of production or expenses up to the date of cancellation plus payment of loss of profit and damages suffered by us as a result of such cancellation.
Customer claims must be made in writing and will give Eclectic Cool Limited the opportunity to rectify any faults.
Items should be returned unused and in its original packaging. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a credit refused. We do not credit for custom made items or special orders.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse/place of purchase. In case of dispute, we also recommend you retain proof of sending. Credits will be issued within 14 days of receiving the returned goods.
If an item is out of stock, the standard lead time is 8-12 weeks. Lead-time will be advised for nonstandard products.
Confirmation of lead-time is subject to final order. Delivery dates are subject to availability of materials from other suppliers.