FAQs

Payment Methods

ON OUR SITE

We use PayPal  & WorldPay for payments . [PayPal] & Worldpay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted. You can choose which service provider to use by clicking the dropdown box on the payments page.

We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.

By making an offer to purchase an Item, you expressly authorize us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.

Customers outside Hong Kong may also be liable for any import duty, tax, quotas, permits, product restrictions and other local requirements. Before placing an order, we suggest you verify what local requirements may apply to you.

IN OUR STORE

We accept all major credit cards using HSBC Global Payments.  We accept American Express via Paypal Here.   We also accept EPS, cheques (by prior arrangement) and cash of course!

HOW TO FIND US

OUR STORE

Our store in Po Hing Fong is easy to find.   Just turn right off Hollywood Road into Square Street.  Follow the road to the top (past Tai Ping Shan Road) until you see that fabulous cafe, Po’s Atelier.   Turn right and we are a few metres down the road opposite the basketball courts.   We are green! You can’t miss us!  There is even limited metered parking on the street.

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See you there!

 

OUR SHOWROOM

 

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Eclectic Cool’s warehouse  is located in the Harbour Industrial Centre, 10 Lee Hing Street.   It is two streets away from Horizon Plaza.

If you are driving or by taxi, the best way to get there is to drive  past Horizon Plaza, to the end of the road.   From there turn right.  The building is  on the right .  You will see a street sign named Lee Lok Street.  This is the correct direction.    The entrance is next  to a paper recycling plant and opposite the Oceanic Building .

On Sundays, the main lobby door is closed, you must enter through the loading dock.   Go up the metal ramp.   You will see cargo elevators painted yellow.   Walk past the first 2 elevators and then you will find a door entering into the main lobby on your left.  When you get to the 21st Floor, turn left out of the lift lobby and then turn left again going past the cargo lifts.  Studio 8 is on the left, third door from the end of the hall.   There is a sign out the front.

WHAT ARE YOUR OPENING HOURS?

We are open at our store in Po Hing Fong Wednesday to Sunday, 12-6.    Our showroom in Ap Lei Chau is only open by appointment.   Of course, you can shop online 24/7.   Please check our Facebook page, for any changes to opening hours beyond our control or due to holidays.    These changes will be advertised in advance.    Otherwise, feel free to call 5699 6882 or email joanne@eclectic-cool.com