Delivery

Within Hong Kong

Please note that we can only send orders to a street address. We do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver an Item due to incorrect address information. You can download our delivery details form here.

Screen Shot 2013 11 16 at 5.22.34 PM 600x92 Delivery

Items over HKD1500

We use Hong Kong Post or courier for delivery of  small items within Hong Kong.  Our Dispatch Confirmation will outline the method of delivery. Our delivery charges within Hong Kong for smaller item sales over HKD1500 are free. Postage for smaller items under HKD1500 are charged at the rate of HKD200.

Items over HKD1500

Delivery of  large furniture items over HKD1500 may be subject to a surcharge outside of Hong Kong Island.  Please contact us on support@eclecticcool.zendesk.com to confirm the price of delivery and before ordering. We generally deliver on Tuesdays and Thursdays between 10am and 6pm .

If you would like to arrange delivery outside of these times, additional charges may apply.   There may also be  additional surcharges if there are stairs or if the piece needs more than one person to deliver.

Delivery usually takes between 2 to 5 working days. However, please note that deliveries may take longer than this during sales and other busy periods or due to circumstances beyond our control. Delivery may also be delayed if a typhoon signal no. 8 is raised or a black storm warning is in effect. If you have not received your delivery within 7 working days, please contact us on support@eclecticcool.zendesk.com

All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any delay or failure to deliver the Items within the estimated timescales.

A signature is required on delivery of your parcel. If you are out at the time of delivery, a notification card will be left. Please follow the instructions on the card to collect your Item from your local post office or arrange redelivery.

If larger items need to redelivered, the total cost needs to be borne by the customer.

You can download our delivery details form here. This form outlines all our delivery terms and conditions and must be signed and returned to us before we can deliver.   

International Delivery

Small items
Most of our smaller Items can be shipped internationally, using Speedpost. Please note that we can only send orders to a street address. We do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver the Item due to incorrect address information.We are able to offer order tracking on international orders at a higher cost.   We aim to deliver small international orders within 10-14 working days. However, please note that deliveries may take longer than this during sales and other busy periods or due to circumstances beyond our control, for example disruptive weather.

As we are a small business, all overseas delivery costs are calculated on an at cost basis and will be confirmed to you at the time of confirmation of the order of the Item.   Please email support@eclecticcool.zendesk.com if you have further questions.

 All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any delay or failure to deliver the Items within the estimated timescales. If you have not received the Item ordered within 14  working days, please contact us on support@eclecticcool.zendesk.com

If you are out when the delivery is attempted, a card will be left with instructions relating to your parcel. Please follow the instructions on the card to collect your order or arrange re-delivery

Large pieces can be delivered by air internationally using FEDEX.  Please note that shipping will be paid by the customer at cost.  We are also able to arrange delivery by sea.   The cost of this shipping will be negotiated with the customer prior to shipping and the finalizing of payment.   Please contact support@eclecticcool.zendesk.com with any enquiries.

Import Restrictions and Custom Fees

Please note that some countries place restrictions on merchandise ordered from overseas and/ or charge additional import fees or customs duties. These charges are beyond our control. Please be aware that you will be responsible for any import duties, taxes or customs charges payable. We suggest that you contact your local government body prior to placing an order with us, so that you understand what restrictions may exist and/ or what possible additional payments may apply.

We are happy to try to offer alternative delivery solutions that suit your needs.   If you have any further questions please email support@eclecticcool.zendesk.com.